Salesforce & CVS Health offer support to reopen responsibly

Salesforce has announced a strategic partnership with CVS Health that will allow customers to offer COVID-19 return to work and campus solutions, as they transition employees and students back to worksite and campus locations. Their solutions will enable customers to use Salesforce workplace management capabilities, including wellness monitoring and manual contact tracing solutions, backed up by CVS Health’s Return Ready – a flexible COVID-19 testing solution to support reopening strategies for customers and their stakeholders.

Both companies launched separate solutions to help organisations strengthen their response to COVID-19. Salesforce created Work.com, a suite of applications and advisory resources, to help businesses reopen their workplaces while prioritising the health of their stakeholders. CVS Health launched Return Ready, providing organisations with the flexibility of choosing from multiple COVID-19 testing options – from testing with licensed professionals onsite at the workplace to testing at one of the more than 1,800 CVS Pharmacy COVID-19 drive-through testing locations. 

“While COVID-19 testing is an important tool to responsibly reopen worksite and campus locations, a comprehensive strategy requires wellness monitoring and contact tracing to help prevent an onsite outbreak and spread of the virus,” stated Troyen Brennan, Chief Medical Officer of CVS Health. “While there are a lot of COVID-19 tools hitting the market, the Work.com capabilities use the latest science and technology, and we believe together, with our Return Ready testing solution and clinical protocols, we can help our customers activate a comprehensive plan to return and maintain critical populations onsite.”

COMPLEMENTARY SOLUTIONS

Salesforce and CVS Health are providing complementary return to work and campus solutions through a data and workflow model that can be integrated in one centralised place when enabled by customers using the Work.com Workplace Command Center. Benefits include:

• Wellness Monitoring: Salesforce’s survey tool helps organisations monitor and assess their personnel’s health and wellness. When personnel are identified as eligible for testing, they will receive an email with additional information about how and where to complete testing. 
• COVID-19 Testing: CVS Health’s testing solution, guided by clinical consultation, allows organisations to develop a customised testing strategy by letting them choose who, how and where to test individuals returning to worksite and campus locations; and integrates online test scheduling and testing results notification capabilities for enhanced user experience. 
• Reporting: COVID-19 test results that are sponsored by an organization will be shared with that organisation by CVS Health, with authorisation from the patient or patient’s representative, and with alerts for positive results and state and federal reporting of test results as required. Organisations can then view data securely in Salesforce Work.com to manage risk and assess its current reopening status in three key areas: personnel, spaces and policies. 
• Contact Tracing: When individuals have a positive test result, Salesforce’s manual contact tracing solution can facilitate notifications to those who may have been exposed and identify possible points of transmission, such as colleagues the individual may have come into contact with. Those exposed are notified and receive an email with additional information about how and where to complete testing, either onsite or at a CVS Pharmacy drive-through testing location based on the organisation’s own testing strategy. 
• Shift Management: Built directly into Work.com, organisations can monitor facility preparedness and manage shift schedules to determine how to safely adjust or resume business operations. Organisations can better balance workplace coverage and employee availability while creating new capacity models designed to help enable a safe return to work by adjusting office density.

MINIMISING RISKS

“Testing and manual contact tracing are key factors for organisations to reopen their shared locations and other shared spaces safely,” added Dr. Ashwini Zenooz, Chief Medical Officer at Salesforce. “Together, Salesforce and CVS Health are able to help organisations access solutions and services to help decrease the risks that individuals face as they transition back to their worksite and campus locations.”

For more information about CVS Health’s Return Ready  for the workplace, click here. For more information on how to reopen your institutions safely from Salesforce click here.