1/4 Employees Don’t Feel Valued at Work, Reveals ILO Report

One-in-four employees worldwide – especially those in minority groups and lower ranking roles – do not feel valued at work, according to a new report on diversity and inclusion from the International Labour Organization (ILO).  And those who do feel included tend to be in more senior roles.

The study found that the feeling of workplace inclusion was more likely to be associated with seniority than personal background or characteristics; such as age, gender, or ethnicity/race/religion. Around 92% of senior staff said they felt included, and that diversity was respected and valued at work; compared to 76% of lower-level respondents. The workforce in medium-sized, large and multinational enterprises were also more likely to feel positive than those in small and national enterprises. 

Some minority groups however reported constantly fewer positive experiences with inclusion; and these groups also tended to be clustered in more junior staffing levels. Interestingly, only a quarter of respondents reported that women made up a critical mass (40-60%) of top management; and a third said there were no people with disabilities at senior level.

Diversity and inclusion play a “critical role… in the high performance of the workforce, businesses, economies and societies globally,” the report highlighted. “If inclusion remains a privilege experienced only by those at senior levels, enterprises risk missing out on… considerable benefits.”  

CRITICAL ROLE OF DIVERSITY & INCLUSION

High levels of equality, diversity and inclusion are associated with greater innovation, productivity and performance, talent recruitment and retention, and workforce wellbeing. Yet too little is being done to promote them; particularly among minority groups, meaning that enterprises, workers and societies are missing out on considerable potential benefits. The ILO’s survey found that only half of respondents said that diversity and inclusion were sufficiently identified and resourced in their workplaces’ culture and strategy. Only a third of enterprises currently measure inclusion, despite the fact that it’s essential for progress.  

Previous ILO studies on diversity and inclusion have tended to focus on large, often multinational companies, in western, high-income countries. The new report, Transforming Enterprises through Diversity and Inclusion, focuses on enterprises of all sizes in lower-middle-income and upper-middle-income economies; and gathers information from a diverse mix of staff, managers and senior executives. It reflects variety in age, gender, sexual orientation, ethnic/racial/religious groups, persons with disabilities and those with HIV.  

LACK OF DIVERSITY IN SENIOR ROLES

“The Covid-19 pandemic exposed and exacerbated existing inequalities in our economies and societies. An equal, diverse and inclusive workplace is a key driver of resilience and recovery,” stated Manuela Tomei, Director of the ILO Conditions of Work and Equality Department.  

The study’s information was gathered between July and September 2021, during the COVID-19 pandemic; from more than 12,000 employees in 75 countries in five regions. Two-thirds of respondents reported that since the start of the crisis the level of focus and action on diversity and inclusion in their workplaces had increased. A similar proportion said the pandemic had increased their expectations on employers to promote diversity and inclusion. 

VALUING STAFF WITH FAIR TREATMENT

The report found that the most likely way to influence more enterprises to create sustainable and transformational change is by combining the business case for diversity and inclusion with policies and legislative frameworks and supportive enterprise values.  It outlines four key principles for achieving transformational and sustainable change; which are applicable globally and to all workforce groups and levels. This includes diversity and inclusion should be a priority and part of strategy and culture; there must be diversity in top management; senior leaders, managers and staff must be accountable as role models; and actions must apply throughout employment – covering recruitment, retention and development. 

“The ILO is working with constituents to improve levels of diversity and inclusion in workplaces,” noted Deborah France-Massin, Director of the ILO Bureau for Employers’ Activities. “Employees need to feel they are valued, respected, fairly treated and empowered; through inclusive business practices, inclusive organisational culture and inclusive leadership. It is this transformational approach to diversity and inclusion that makes significant contributions to overall business performance.”  

Click here to see a full copy of the report.

Around a third of UK staff are feeling undervalued, and receiving no recognition, despite the Great Resignation and recruitment crisis, according to a new study. Click here to read more.