Glassdoor’s latest research has revealed that Black employees are ‘less satisfied’ at work, compared to all other staff.
Its first ratings analysis by race/ethnicity shows that overall company ratings by Black employees are below average: receiving a 3.3 rating compared to the Glassdoor average of 3.5. However, job satisfaction among Black employees varies widely by company, confirmed the jobs and company platform.
The research analysed 28 employers, each with at least 15 ratings from US-based Black employees. The report found job satisfaction was lower at 11 of the 28 companies, when comparing Black employee ratings to a comparison group of people who self-identified as non-Black, However, when Black employee ratings are compared to overall company averages displayed on Glassdoor (which include all employees and does not take into account whether demographics were shared or not), job satisfaction for Black employees is actually lower at 21 of the 28 companies.
Among the 28 employers, technology giant Apple had the highest overall company rating, from Black/African American employees (who rated it 4.2 out of 5). Apple was followed by Bank of America with 4 out of 5 rating, and Capital One with 3.9 out of 5 rating. By contrast, apparel retailer Macy’s had the lowest overall rating by the Black/African American group among the companies analysed, with 2.7 out of 5. Check out the full report here
DIVERSITY & INCLUSION TRANSPARENCY
In addition to the research, Glassdoor has introduced new features which provides a deeper level of insight into the employee experience by race/ethnicity, gender identity, parental or caregiver status, disability, sexual orientation and veteran status.
The new features offer a “new level of transparency into the state of diversity, equity and inclusion” (DE&I) at companies, which three in four employees and job seekers (76%) now seek when evaluating companies and job offers, according to Glassdoor’s recent Harris poll. They reveal employee company ratings and salary reports broken out by specific demographic groups.
For example, people can see and compare how Black employees at a company rate their company’s culture or career opportunities; or how LGBTQ+ employees rate senior leadership at a company; or what the average salary is for those who identify as female, male or non-binary in a particular role.
“We are just beginning to understand the complexity that makes up the employee experience. Glassdoor is delivering a deeper look inside the modern workplace by unlocking insights into how employees feel about diversity, equity and inclusion and by displaying employees’ differing sentiment and pay,” stated Christian Sutherland-Wong, Glassdoor’s Chief Executive Officer.
“Increased workplace transparency can show us where we are strong and where we are weak. It can help job seekers discover opportunities where they can thrive, and it can support employers in creating more equitable workplaces and communities.”
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