Providing support to staff dealing with customer abuse.

Fewer Than Half of Frontline Workers Believe Employers Act on Customer Abuse

Just 48% of UK frontline workers believe reporting customer abuse leads to meaningful action, as research exposes gaps in employer follow-up and worker support.
youth employment

UK Youth Employment Crisis: Rising Business Costs Squeezing Entry-Level Jobs, CBI Warns

Britain’s youth employment crisis could deepen as rising business costs squeeze entry-level jobs, apprenticeships and training opportunities, the CBI has warned....
Black workers in tech

Google and BBBSA Expand Youth Mentoring as AI Reshapes Entry-Level Jobs

Google has partnered with Big Brothers Big Sisters of America to expand access to mentoring for young people across the US, as AI, disappearing entry-level roles and widening opportunity gaps reshape traditional routes into work.
difficult workplace conversations

Only 4 in 10 Managers Feel Prepared for Difficult Workplace Conversations, Reveals Research

Managers are expected to lead employees through AI disruption, organisational change and difficult workplace conversations, yet only four in 10 say they have received the training they need, according to new global research.
AI training

Most Employers Are Preparing Workers for Today’s AI But Not Tomorrow’s Jobs, Study Warns

Employers are teaching staff how to use today's AI tools but not preparing them for the jobs AI will create tomorrow,...
More than half of managers are stepping into leadership roles without formal training, leaving many ill-equipped to support employee development despite workers' growing appetite to learn new skills, according to new global research.

One in Two Managers Promoted Before Leadership Training, Putting Employee Development at Risk, Study...

More than half of managers are promoted without formal leadership training, leaving many ill-equipped to support employee development despite workers' growing ambition to learn, according to new research.
diversity in tech

TUC Unites Employers, Unions and Education Experts to Tackle Britain’s Growing Skills Crisis

The TUC has launched a major new national initiative bringing together unions, employers, colleges and skills experts to tackle Britain's worsening skills crisis.
ageing parents

Over Half of Sandwich Generation Workers Are Caring for Ageing Parent While Working

A growing number of midlife employees are quietly juggling full-time jobs while coordinating care for ageing parents, creating what experts describe as one of the most significant – and least visible – workforce challenges facing employers today.
neurodiversity at work

Eight in 10 Autistic Employees Report Masking and Emotional Exhaustion at Work, Survey Finds

A US survey has found that eight in 10 autistic employees experience masking and emotional exhaustion at work, highlighting the hidden toll workplace expectations and environments can place on neurodiverse staff.
EArtificial intelligence (AI) may be transforming workplace productivity, but a growing number of employees fear the technology is making them less intelligent in the process, according to a new survey.

Nearly Half of Employees Fear AI Is Making Them Less Intelligent, Reveals New Study

AI may be transforming workplace productivity, but a growing number of employees fear the technology is making them less intelligent in the process, according to a new survey.
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